The Sales Coordinator provides support to sales team members who are aligned to contractual customers. The purpose of the role is to shift non-selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth. The Sales Coordinator is responsible for fostering significant business partnerships with all levels of leadership and collaborates with multiple cross functional teams to improve the customer and seller experience.
COVID-19 Vaccination Requirement: Due to our customers' commitment to enforce a healthy and safe workplace, this position requires that potential candidates be fully vaccinated against COVID-19.
- Supports 2-5 sellers; strategic partner in managing approx. $150M in sales.
- Provides seller support for large contract customers (such as National Accounts, Healthcare, GPOs, Channel Business, Gov't, AGI, Multi-Family Housing) in regards to CSP pricing, reporting, quotes, sourcing and other complex organizational tasks to drive contract implementation and execution of contracted business.
- Practices critical thinking to actively probe to uncover unique and complex customer requirements while creating effective solutions to execute on tasks.
- Acts as a liaison between cross functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Manager, Contract Enablement Manager, Contract Administration Coordinator, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support and other supported departments.
- Uses data to articulate customer story and/or works to address inconsistencies or anomalies.
- Assist in RFQs, Large Bid Pricing, and Contractual CSP
- Assist in creation of quarterly business review reporting
- Assist in creating and maintaining monthly, contractual, customer facing reporting
- Assist in mass account creation and/or deactivation
- Assist in large account list match projects; ebusiness integrations
- Creates Track Code, manages proper alignment for account, sub and track level
- Manages contractual Diversity reporting; manages entering financial information in Customer's portal
- Coordinate the development content and materials to communicate customer strategy & opportunities to local District Sales Manager & Account Managers
- Tracking and follow up as it relates to implementation project plans adoption after CEM disengagement as well as seller based project plans (Pre and post implementation)
- Leverages learnings to create/maintain thorough, accurate and detailed documentation to establish repeatable processes
- Understands and utilizes ongoing sales policies and precisely adapts to changes.
- Shares best practices with peers and serves as a coach or trainer for newly hired team members.
- Facilitates meetings with internal and/or external business partners while demonstrating professionalism, sound judgment, tact and diplomacy.
- Possess the technological capabilities to efficiently navigate the Acklands-Grainger systems and software packages to support customers. (SAP/SOE, MS Office (Excel, Access) MS Outlook, SalesForce, Keepstock Dashboard, etc.)
- Ability to influence without authority and negotiates to make sound decisions and drive for best results while minimizing risk to the company.
- Ability to stay with a position or plan of action until desired result is achieved or is no longer reasonably attainable.
- Practices agility while working in fast paced environment and leads with Continuous Improvement mindset in regards to opportunities within processes and technologies.
- Ability to multi-task, handle multiple priorities with agility and perform in fast-paced, high volume environment.
- Strong decision making, solution focused and troubleshooting skills.
- Business acumen and knowledge of MRO industry.
- Self-driven team member who can work independently but also thrives in team atmosphere. Takes general direction from Supervisor.
- Ability to multi-task in high-paced environment and maximize use of time and resources to deliver effective solutions.
- Minimal travel required
Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.
In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.
Company:Grainger CanadaLocation:Vaughan - Ontario - CanadaJob Types:Full TimePost Date:February 18, 2022Valid Through:March 17, 2022